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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A popup will show up. It offers detailed information about all the actions that you can carry out on the page in question. Each pop-up window shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a rich library of tutorial video clips describing how to work with our Control Panel. They're designed for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you are looking for, take a look at our extensive Frequently Asked Questions section, which covers questions asked by real users and provides real solutions. We frequently "revamp" our FAQ section with new entries in order to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions section either, you can contact our great team of support engineers available 24-7-365 and ready to assist you with any query. Each support ticket you submit will be responded to in less than sixty minutes (the average ticket response time being only 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 315032

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com